PGBet Frequently Asked Questions (FAQ)

No. Under PGBet's policy, each person may only hold one account. Creating multiple accounts may result in all of them being closed and any bonuses being forfeited.

Yes, you can update your mobile number and email address from Account Settings. For security purposes, OTP verification is required when making changes. If you run into any issues, please contact the support team.

Click the "Forgot Password?" link on the login page. An OTP will be sent to your registered mobile number or email. Use that OTP to set a new password. The entire process takes under 2 minutes.

PGBet supports deposits via mobile banking, bank transfer, and various e-wallets. Log in to your account and visit the Deposit section to see the full list of available methods.

Mobile banking deposits are credited to your account almost instantly in most cases. Bank transfers may take 15–30 minutes. If your deposit hasn't arrived, contact support with your transaction ID.

Withdrawal requests are typically processed within 1–3 business days. Completing KYC verification can reduce that time further. For urgent withdrawals, please contact Live Support.

Withdrawal limits vary by payment method. Log in and check the Withdrawal section for accurate details, or ask our support team.

PGBet offers hundreds of games across multiple categories, including Live Casino, slots, fishing games, crash games, and table games. New titles are added on a regular basis.

Once your connection is restored, you can rejoin the same game session. Your bet is protected under the game provider's own fair play policy. If you experience any issues, contact support with a screenshot.

Many slots and casino games offer a demo mode where you can explore and practice without using real money. Note that winnings in demo mode cannot be withdrawn.

Once you complete registration and make your first deposit, the welcome bonus is automatically credited to your account. Full terms, conditions, and validity periods are listed on the promotions page.

A wagering requirement means you must place a set number of bets before you can withdraw bonus funds. For example, a 30x wagering requirement on a 100 BDT bonus means you need to wager 3,000 BDT in total. Terms vary by bonus — always read the offer page carefully.

Yes, both you and your friend can receive a bonus when you refer them. Once your friend registers using your referral code, the bonus is credited to your account. Visit the Promotions page for full terms and conditions.

No. PGBet does not sell or share your personal information with any third party. Certain information may only be disclosed if required by a regulatory authority under applicable law. For more details, Privacy Policy read this page.

Log in to your account and go to Settings → Security to enable the 2FA option. You can set it up using your mobile number or an authenticator app. Once active, an OTP will be required at every login.

Change your password immediately and log out of all devices. Then enable 2FA and notify the support team about the incident. You can also request a temporary lock on your account.

The PGBet app is available directly from our Download page. For Android devices, download the APK file and install it manually. Before installing, make sure to enable the "Unknown Sources" option.

Follow the steps below:

• Check that Settings → Security → "Unknown Sources" is enabled.
• Make sure your device has enough storage space available.
• Make sure the APK file has been fully downloaded.
• If the issue persists, please contact our support team.

Older versions may not support certain games or features. Keeping the app up to date is also important for security. If you see an update notification in the app, update it right away.

Go to Responsible Gaming under your account settings and select the Self-Exclusion option. You can choose any period from 6 months up to permanent exclusion. The exclusion cannot be reversed before the chosen period ends.

Yes, PGBet lets you set your own daily, weekly, or monthly deposit limits. Decreasing a limit takes effect immediately. Increasing a limit is subject to a 24–72 hour cooling-off period. For more details, Responsible Gaming Visit this page.